Intervista a Mandy Luo, Country Manager di Fanvil, a cura di Giovanna Annunziata, Marketing Manager di ICT Partner.
1. Innovation in IP Terminals: what are the main elements of innovation that distinguish Fanvil Technology in the global panorama of VoIP solutions? How do they contribute to improving the quality and efficiency of business communications?
As the leading IP solution provider in global market, Fanvil is committed to allowing users to enjoy more advanced products at a more cost-effective price. Fanvil distinguishes itself in the global IP terminal market with several innovative elements:
- Feature-rich devices for diverse needs: with tailored solutions for verticals like hospitality, healthcare, and security, we can meet industry-specific requirements. Fanvil’s ability to address unique customer needs with tailored solutions, like the W712 (RoIP gateway enables the intercommunication between IP devices and radio devices), showcases our commitment to flexibility and innovation in the VoIP market.
- Focus on user-centric design: simplified connectivity and interoperability enhance productivity and smooth the communication process. Recognizing that additional expansion panels can strain budgets, Fanvil innovated by incorporating built-in sub-screens into our XU series and X210 series phones. These models provide ample DSS key capacity without the need for external panels, combining cost-efficiency with enhanced functionality. And now we are offering wireless phones to make communication easier for mobile working mode.
- Advanced audio technologies: ensures crystal-clear voice quality, even in noisy environments. Fanvil invested 1.1 billion dollars to build the acoustic laboratory, which allow us to keep providing high quality audio products for customers.
2. The evolution of hybrid work: How does Fanvil support companies in managing distributed communications? With the spread of hybrid work, what Fanvil solutions are designed to ensure efficiency and security in communications, regardless of the location of the users?
A wide range of Fanvil products become an ecosystem and cater to different needs, enabling seamless communication for office, home, and remote workers. For example, IP phone can connect with video door phone, and with mobile app service, users can remotely check the real-time outdoor status from IP phone or mobile phone, remotely open the door for easier access control.
3. Fanvil and integration: what strategies and technologies does Fanvil adopt to ensure a high level of interoperability with the main Unified Communications platforms and improve the user experience in corporate communications?
All Fanvil communication devices are compatible with more than 30 mainstream IP PBX. The strong partnership with IP PBX partners enable us continuously work on providing customers full-featured and cost-effective communication seamlessly integrated with their system. Customers can choose a local server or deploy a Cloud server according to practical demands.
- Security in VoIP devices: What cybersecurity solutions and measures are integrated into Fanvil VoIP devices to protect business communications from increasingly sophisticated threats and ensure network resilience?
Fanvil products ensure comprehensive system security across multiple levels:
- System Security: Regular scans of source code and vulnerabilities, with proactive updates to address known risks, ensure system resilience against threats.
- Network Security: Supports encrypted communication protocols like TLS for secure data transmission. Regular vulnerability scans help maintain a secure network environment.
- Data Security: Implements system permissions and encryption to protect customer data and system configurations, ensuring confidentiality and integrity.
These measures provide robust protection for communication systems and data.
- Vertical Solutions: How does Fanvil Technology address the specific needs of vertical markets such as hospitality, healthcare and public safety? What innovations have been developed to meet the unique requirements of these industries?
Vertical solutions makes Fanvil stand out among many VoIP suppliers:
- Healthcare: provide one-stop healthcare nurse call solution for small and medium size hospitals and nursing home. The intelligent built-in nurse call system ensure every patience’s words are heard timely.
- Broadcast and Intercom: delivers high-quality audio and video intercoms and speakers for public safety and broadcast applications, ensuring reliable communication in critical environments.
- 2-wire solution: Offers advanced 2-wire IP intercom solutions for seamless integration with existing wiring, simplifying installation in older buildings and environments.
- Hospitality: hotel-specific phones (H-series) with features like customized room service buttons, sleep mode, wake-up alarms,enhance the guest experience and hotel staffs operational efficiency.
- ICT Partner and Fanvil: what added value does the partnership between ICT Partner and Fanvil offer to Italian companies? How does this collaboration contribute to providing advanced and customized communication solutions for the local market?
The partnership between ICT Partner and Fanvil delivers significant value to Italian companies by combining Fanvil’s innovation with ICT Partner’s local expertise and support. Thanks to the great support of ICT Partners, more and more partners know Fanvil and explore more opportunities for their business. Together, ICT Partner and Fanvil provide cutting-edge, customized communication solutions to meet the evolving needs of the Italian market.